Online Pharmacy
We are SO EXCITED to announce the launch of our online pharmacy! Our new online pharmacy is a great option to have hundreds of prescription and non-prescription veterinary items conveniently shipped directly to your house with the same safety and quality guarantees we offer in-house! We hope that you find this new feature helpful in keeping your furry family members as healthy and happy as possible.
How-to’s of using our online pharmacy
There are 2 options for obtaining prescription items through our online pharmacy: initiation on our end, and initiation on your end. After approval by our veterinarians, items will arrive on your doorstep within 2-5 days. Auto-shipping can be set up for any item, can be canceled easily anytime, and most items set for auto-ship receive a 5% discount each time they ship.
Option #1: Our veterinarians can approve items and enter your contact details (i.e. email, mailing address) on our end, which will push an email to you so you can place your order online through the online pharmacy.
Option #2: You can add items to your cart and check out, after which we will receive a notification about an item not yet approved, and our veterinarians will review your request and either approve it (automatically sending it to your house), decline it (the reason for decline would be sent to you via email), or a staff member will give you a call and let you know what needs to be done (e.g. bloodwork, exam, etc.) in order for us to approve the request. Generally, you can expect your online pharmacy request through our online pharmacy to be reviewed by a veterinarian within 12-48 business hours. Please be patient with us at first and make your request early, as our team is still learning the details of this new feature!
Benefits of using our online pharmacy
- your items are delivered directly to your house generally in 2-5 days
- fewer phone calls and trips into our office to pick up medications and prescription foods
- decreased likelihood of backordered items since our online pharmacy sources directly from manufacturers
- convenient auto-ship options for most items with a 5% discount on most auto shipped items
- instant rebates for many prevention items–no more waiting for your rebate card to come in the mail!
- constantly updated discounts on your favorite veterinary items
- same quality, safety, and palatability guarantees we offer in-house
- ability to order items in larger quantities than we carry in-house (with DVM approval)
- utilizing the auto-ship option can help you remember to give monthly prevention, prevent circumstances when you don’t have enough prescription diet food to last until you get your next bag/cans, and can help you stay on top of refilling medications before they run out
Items offered on our online pharmacy
- prescription food (e.g. Royal Canin, Hills, Purina)
- heartworm and flea/tick prevention (e.g. Heartgard, Nexgard, Simparica, Revolution)
- skin, allergy, joint, probiotic and digestive supplements (e.g. Cosequin, Denamarin, Phycox)
- regular, compounded, and controlled medications (including items that you may have been getting from Roadrunner, Wedgewood, and Health Dimensions)
- prescription and non-prescription treats (e.g. Greenies, LeanTreats, and Hills Hypo Treats)
- pads, sprays, and shampoos for a variety of issues (e.g. Duoxo, chlorhexidine)
- dental supplies and toothpastes
- diabetic supplies (e.g. insulin, syringes)
- and so much more!
Cost, pricing of online pharmacy
Guarantees and returns with online pharmacy items
Additional Support
As always, we are excited to continue to look for ways to make keeping your pet healthy and happy even more convenient. Please be patient with our team, as we are also adapting to this new feature. Your purchases support our hospital directly, and we are grateful you are considering this option.
How-to’s of using our online pharmacy
There are 2 options for obtaining prescription items through our online pharmacy: initiation on our end, and initiation on your end. After approval by our veterinarians, items will arrive on your doorstep within 2-5 days. Auto-shipping can be set up for any item, can be canceled easily anytime, and most items set for auto-ship receive a 5% discount each time they ship.
Option #1: Our veterinarians can approve items and enter your contact details (i.e. email, mailing address) on our end, which will push an email to you so you can place your order online through the online pharmacy.
Option #2: You can add items to your cart and check out, after which we will receive a notification about an item not yet approved, and our veterinarians will review your request and either approve it (automatically sending it to your house), decline it (the reason for decline would be sent to you via email), or a staff member will give you a call and let you know what needs to be done (e.g. bloodwork, exam, etc.) in order for us to approve the request. Generally, you can expect your online pharmacy request through our online pharmacy to be reviewed by a veterinarian within 12-48 business hours. Please be patient with us at first and make your request early, as our team is still learning the details of this new feature!
Benefits of using our online pharmacy
- your items are delivered directly to your house generally in 2-5 days
- fewer phone calls and trips into our office to pick up medications and prescription foods
- decreased likelihood of backordered items since our online pharmacy sources directly from manufacturers
- convenient auto-ship options for most items with a 5% discount on most auto shipped items
- instant rebates for many prevention items–no more waiting for your rebate card to come in the mail!
- constantly updated discounts on your favorite veterinary items
- same quality, safety, and palatability guarantees we offer in-house
- ability to order items in larger quantities than we carry in-house (with DVM approval)
- utilizing the auto-ship option can help you remember to give monthly prevention, prevent circumstances when you don’t have enough prescription diet food to last until you get your next bag/cans, and can help you stay on top of refilling medications before they run out
Items offered on our online pharmacy
- prescription food (e.g. Royal Canin, Hills, Purina)
- heartworm and flea/tick prevention (e.g. Heartgard, Nexgard, Simparica, Revolution)
- skin, allergy, joint, probiotic and digestive supplements (e.g. Cosequin, Denamarin, Phycox)
- regular, compounded, and controlled medications (including items that you may have been getting from Roadrunner, Wedgewood, and Health Dimensions)
- prescription and non-prescription treats (e.g. Greenies, LeanTreats, and Hills Hypo Treats)
- pads, sprays, and shampoos for a variety of issues (e.g. Duoxo, chlorhexidine)
- dental supplies and toothpastes
- diabetic supplies (e.g. insulin, syringes)
- and so much more!
Cost, pricing of online pharmacy
Guarantees and returns with online pharmacy items
Additional Support
As always, we are excited to continue to look for ways to make keeping your pet healthy and happy even more convenient. Please be patient with our team, as we are also adapting to this new feature. Your purchases support our hospital directly, and we are grateful you are considering this option.