There are 2 options for obtaining prescription items through our online pharmacy: initiation on our end, and initiation on your end. After approval by our veterinarians, items will arrive on your doorstep within 2-5 days. Auto-shipping can be set up for any item, can be canceled easily anytime, and most items set for auto-ship receive a 5% discount each time they ship.
Option #1: Our veterinarians can approve items and enter your contact details (i.e. email, mailing address) on our end, which will push an email to you so you can place your order online through the online pharmacy.
Option #2: You can add items to your cart and check out, after which we will receive a notification about an item not yet approved, and our veterinarians will review your request and either approve it (automatically sending it to your house), decline it (the reason for decline would be sent to you via email), or a staff member will give you a call and let you know what needs to be done (e.g. bloodwork, exam, etc.) in order for us to approve the request. Generally, you can expect your online pharmacy request through our online pharmacy to be reviewed by a veterinarian within 12-48 business hours. Please be patient with us at first and make your request early, as our team is still learning the details of this new feature!